DoubleTree By Hilton El Paso Downtown

I travel frequently for work, and I typically do not stay at a hotel for 10 days, but my stay in El Paso required me to. I ran into some issues (mostly with the room keys not working and having to replace them a few times). However, this was a minor inconvenience in comparison to the rest of my stay. The hotel staff, Isaac specifically, went above and beyond to accommodate me after my travel issues and aimed to resolve the inconveniences when they occurred. He offered me a drink voucher for the hotel bar, and this introduced me to Casanova - a very nice spot! My boyfriend and I enjoyed Oscar’s drink concoctions and conversation multiple nights, and Jorge makes great drinks as well! The hostess was so friendly, and her presence makes the hotel bar inviting. Every morning, Delia made me a spectacular iced latte at the cafe (better than Starbucks), and it made my mornings something to look forward to. The cleaning staff also did a fabulous job cleaning my room everyday, and when I did initiate a request, the front desk sent cleaning right away. All in all, this is the best hotel I’ve stayed at in a while, and I am picky! The staff and commitment to hospitality and their guests’ experiences makes this place one worthy of recognition. I will be staying here during my future stays in El Paso, and I look forward to it! To the staff - way to make being away from home feel like home!

Thomas and Juan were INCREDIBLY patient with us as we attempted to room a large group late at night on short notice. They represent the company, and did so in an exemplary way. We never had any semblance of pushback from them. The rooms were clean, all of the staff were friendly, to include the restaurant. I would recommend this hotel to anyone who wants good value for their money.

I stay here around October 2023. The location was great for my business trip. Staff were accommodating and friendly. Restaurant food was good. The only problem was the dust on the dresser. This was noticed on my last night as the sun hit the dresser at just the right lighting. I spoke with the manager and he stated they are experiencing staff issues as is everywhere else but would make sure this was addressed. I plan to book another stay is a few months and hope I don't encounter the same problem.

The location is excellent with the reasonable price. Breakfast is included you’d have to pay for it and parking as well extra $15 per night. The lady who works at the front desk Brianna is excellent, she made sure I get the top floor. She is an amazing person one of the best hotel staff I have seen. My complaint: No vent in the rest room the bad smell won’t go out it sucks. Rooms are decent even it is a very old building.