Vista Hills Family Dental

The majority of the staff members here are pretty friendly and welcoming 🙂! I felt that Dr Juan Cobos and his assistants did an excellent job 🌟 in taking care of my dental needs 🦷 and deserve 5 stars 🌟🌟🌟🌟🌟😃! Dr Cobos really took the time to explain where my gums were wearing down, and which areas were in danger of further tooth decay. Upon his recommendation, I decided to get 2 crowns 👑 👑 done for my back molars. But after the crowns were placed, I couldn’t wear my Invisaligns anymore that I have already worn for several years. I had to get new retainers molded. But I was grateful 🥹 for this so that I could wear them on top of my new crowns and keep my teeth from shifting back to their original spots. As for the overall service at Vista Hills Family Dental, I took off one star 🌟 because I felt that the reminders were getting kind of excessive. I would receive text messages to remind me of my upcoming dental appointments. But these weren’t just text message reminders. If I didn’t reply back “yes” or “no,” then one of the front staff members would call me to ask if I was still coming for my appointment. I understand that dental offices run on a very tight schedule, and late arrivals or no-shows are never acceptable. But I think just a simple one-time text reminder is sufficient instead of requiring clients to reply back every single time. An orthodontic office I went to several years ago for my Invisaligns just sent one-time simple text reminders, with no expectations for clients to text back. I can understand if certain clients have a history of constantly running late, or who have a pattern of not showing up. For those clients, I can see why it might be necessary to require them to respond. But for reliable clients like myself who have kept every appointment, the excessive reminders are not necessary. On my first visit, after I was assessed for my dental needs, I also had to remind the staff member who brought me into the exam room that I was due for my bi-annual dental cleaning, especially when that was the initial reason why I booked my first appointment there in the first place. After I had my dental consultation with my dentist, he almost wrapped up my visit without arranging for my dental cleaning. It was only when I asked that he checked with the dental hygienists to see who he could squeeze me in with. Miguel, the hygienist, who worked on me did a great job 👏, made me feel at ease, and cleaned my teeth 😁. I would still recommend this dental office 🦷 🪥 to my friends and family 🙂. On your way into the lobby, the front desk welcomes you to help yourself to complimentary coffee ☕️, water 💦, and sometimes even snacks (like homemade cookies 🍪 made by a staff member). But you can also enjoy these 😋 on your way out as well. But I just think that the reminders can be less excessive. Some clients like myself might not always be able to text right back if we’re occupied with work or other tasks.

Been with Vista Hills over 15 years. They always make you feel like you are very important not just a customer but a friend, the staff has the best customer service from checking in all the way to checking out. Dr. Alvarez and his team are very knowledgeable, explain everything and always make me feel comfortable in my various appointments from simple cleanings to filling, crowns and even a bridge.

Everyone is very polite! Doctor Cobos explained everything i needed in a way I can easily understand. I love how the different teams decorated for halloween and all around the building. I had a very pleasant experience here at Vista Hills Family Dental. I highly recommend this establishment!

Office is very welcoming, check in was easy, the staff was very nice. Went in to start my exam, the assistants were very nice. The Dr came in and was friendly. His “chair-side” manner was good. He took his time with the exam and took his time to answer my questions. He explained everything very thoroughly. He did not show he was bothered by my questions or annoyed. It was a good experience for my first visit.